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Sales & marketing or operations, where to invest your time when you run a hotel? - DMG-network - 06-07-2011 When talking to hoteliers you often get the comment “You cannot imagine how busy I am running this hotel making my customers happy and now you want me to evaluate another sales opportunity”. I have worked in the operations' side of hotel business for over 10 years. I started as a receptionist and worked my way up to general management. read more more from Hotelzon Blog ...